Shipping and Returns

VIOLATION OF POLICIES
Anyone who attempts to violate our policies will also be subject to prosecution and must respond to a complaint of attempted fraud.

SHIPPING INFO

Our goal is to provide you with the best shipping options, no matter where you live. We deliver to hundreds of customers around the world every day, and we strive to provide you with the highest level of service.

Receiving Time = Order Processing Time + Shipping Time

Processing: The order processing time depends on the time frame of the quality check, the packaging and also on the stock status of the individual product. It usually takes 1-3 business days to process your order (while some items may need 3-5 business days). We will send you an email if the processing time takes longer than expected. 

Shipping Time (Delivery delay)

United States: 5 - 10 business days
United Kingdom: 5 - 10 business days
Canada and Australia: 10 - 15 business days
Rest of Europe: 10 - 15 business days
Rest of the world: 15 - 20 business days

To find out more about delivery to a specific country, contact us by email at support@bexali.com

All orders placed will be shipped from designated warehouse within 1-3 business days maximum. During sale periods, please allow up to 6 business days for dispatch.

Once the product has been shipped, any attempt to cancel an order or obtain a refund from your financial institution without contacting us will be considered FRAUD and you will be required to respond to a complaint from our company.

If your order is not delivered on time, please contact us for assistance!

If your order takes more than 70 days (standard shipping method), we will refund the entire order and you keep the item. This is not applicable for stolen or lost products or for wrong addresses. We always refer to the tracking number.

The shipping delay is not only caused by us, but also by sub-suppliers, logistics and other related support, such as reduced air flights, some places too remote or inconvenient as well as lack of delivery people.

Don't worry, we will be here to track your order until you get it, hope everything goes well.

I have not yet received my order:
If you place an order and we haven't received it within the time frame, contact us and we'll help you figure out what's going on. However, it is useless to come and ask us for your package 4 days after your purchase. As we said, we have a delay of 1 to 3 days to prepare and ship your order and between 5 to 12 working days for the reception.

How to Start a Return & Exchange?

We hope you love what you've ordered! If you are not satisfied with the products you received, please contact us within 15 days from delivery date to request a return & exchange. 

To apply for a case of return or exchange, please email to our customer service and include: order number, at support@bexali.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

If you would like more information about returns please refer to our Returns Policy.

Customs charges:
Customers are responsible for customs fees, if any. We do our best to save you additional customs fees by splitting large orders into multiple shipments. Customs charges are random and we cannot guarantee you will receive any or not. Refusal to pay customs fees is not a valid reason for a refund.

For pre-ordered or out-of-stock items:
If your order contains a pre-ordered or out-of-stock item, we will ship all items we have available immediately and ship the pre-ordered or out-of-stock items as soon as they become available. So if you ordered multiple items on one order and only received part of your item, don't worry, you will receive your other items soon after.

Tracking your order :
You will receive a confirmation email and/or SMS, if you have provided a mobile phone number, containing a tracking ID and a link to track the progress of your package. To track your package, you can visit our tracking page. If you are unsure of your tracking number, please use our order search form by clicking on the “Order Tracking" menu.
Please allow 3-7 business days for tracking information to show.

Wrong address disclaimer:
It is the buyer's responsibility to ensure that the delivery address entered is correct. We do our best to expedite processing and shipping times, so there is always a small window to correct an incorrect shipping address. Please contact us immediately by email if you believe you have provided an incorrect shipping address.

Incorrect Size Disclaimer:
It is the buyer's responsibility to ensure that the size chosen is correct. We do our best to expedite processing and shipping times, so there is always a small window to correct the wrong size. Please contact us immediately by email if you believe you have provided an incorrect size.

Lost or Stolen Product Disclaimer:
Bexali is not responsible for lost or stolen packages that are
delivered to the address provided when ordering. If the tracking information indicates that your package was delivered to your address and you have not received it, you should contact the shipping service or local authorities to resolve the issue. We will not make any refunds or returns in the event of a stolen or lost product.